Reset Cisco IP Phone(7962) to the Factory Default

Complete these steps:

  1. Unplug the power cable from the phone, and then plug in the cable again.

The phone begins its power up cycle.

  1. Immediately press and hold# and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.

The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset. (these are buttons on the right of the display)

  1. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.

If you do not complete this key sequence or do not press any keys, after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal start-up process. The phone does not reset.

If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.

If you enter this key sequence correctly, the phone displays this prompt:

Upgrading……….

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